5 Top Tips to Keep in Touch with Customers During COVID

July 20, 2020

5 top tips to keep in touch with your customers during COVID. While 2020 has been a challenge for business owners there are easy ways to keep in touch with your clients virtually.

5 Top Tips To Stay Connected With Customers During COVID 

Thank Them For Their Business – A handwritten note of thanks will make you stand out from the competition. While email and social media can allow you to stay in touch with your client base virtually, taking the time to contact them more personally can be priceless.

Offer Them Support – Customers want a personal relationship with the companies they are doing business with.  Let them know you are there for them and you care about them beyond them purchasing your product or service.  Ask them how they are doing and how you can help. Empathy and kindness will be appreciated and remembered long after it’s back to business as usual. When people know you care, they are more likely to care to do business with you.

Offer a Distraction – A virtual “lunch and learn“ or after hours virtual “meet your office“ hour can be effective ways to stay in touch in a positive way. Keep it light and fun and avoid a hard sell of your product or service. Allow them the opportunity to share what they do and focus on stregthening your personal relationship with them.

Create a Loyalty Program – Offering a discount or small gift for repeat business can be a great incentive. Go the extra mile and choose a gift that supports small business(es) in your community to create a win-win feel good promotion.

Give Back for Good – Holding a company sponsored food drive or other community charity event will keep you connected and make you feel good too. Companies that join together to help others are respected, valued and rated higher in customer service satisfaction. People want to do business with companies that give back to their communities.

At CorpCo®, we believe that being a part of the greater community is more than just a means of networking. For us, it’s more about making a difference in peoples’ lives. Not only do we get involved on a corporate level, but we also encourage our employees in their charitable endeavors.

In addition to supporting our community through local fundraisers we are proud to be partnered with The Whitman School of Management at Syracuse University, the national headquarters for the Entrepreneurship Bootcamp for Veterans with Disabilities (EBV) program.

CorpCo® offers no-cost and discounted rates on their business and incorporation services to EBV graduates from around the country. The Entrepreneurship Bootcamp for Veterans with Disabilities offers training in entrepreneurship and small business management to post-9/11 veterans with military service disabilities.